Order Processing Times

Please allow 2-3 business days for your order to be packed and dispatched. You will receive an email with your parcel details when your order has been fulfilled.

Shipping Rates 

Please review my shipping options prior to ordering. 

Free Standard Shipping - Spend over $200 for free tracked parcel shipping via Sendle (not available to PO Boxes).

Domestic Shipping - Australia

Standard Shipping

Orders up to $99

Orders over $100

Orders over $200





Via Sendle: Tracking, Email Notifications, Waterproof bag, Insurance up to $300 value. Not available to PO Boxes.

Express Shipping

up to 500g

500g - 1kg

1kg - 3kg 






Via Australia Post Express: Tracking, Email Notifications, Waterproof bag, Insurance up to $100 value for loss or damage.


Sendle is my preferred carrier for non-urgent orders.

In my experience they're reliable, and deal with very rare cases of lost parcels or insurance claims much more efficiently than AP. 

If you don't want to have your order sent using Sendle, the Express Post option is available. 

WA & SA Customers 

Express Post is also recommended for customers in SA and WA as standard road delivery from Cairns can be slow. 

International Customers 

Minimum order $50

United States $25
United Kingdom $28
Singapore $20
New Zealand $16
Rest of the world  $32


Shipping Tracking & Shipping Times

Postal times with Australia Post and Sendle vary between locations throughout Australia.

Shipment notifications will be emailed or SMS (depending the contact information provided by you).

Please check your junk mail/spam folder if you cannot find a notification after 3-4 business days.  A list of supported email clients can be found below.

Parcel Tracking:

Your tracking number for Sendle or Australia Post will be sent to you via email on dispatch from hello@kitandco.com.au 

Please check your junk mail folder before contacting customer support.  

Lost Parcels 
If your parcel has been lost in transit you will need to follow up with Australia Post or Sendle using the tracking links that are sent to you. 
Sendle will action lost or missing parcels very quickly. 
Australia Post will require you to wait 10 business days after the parcel is late to submit an enquiry. 
Kit & Co. takes no responsibility for items lost or damaged items in the post. However, the shipping services do provide limited compensation for items lost or damaged (not delayed) for specific services (see above table), which you can claim. Kit and Co will provide as much support as possible in these rare cases.
International Postage

International orders, Kit & Co. takes no responsibility for taxes/customs charged in your own country, these charges are the responsibility of the purchaser, please investigate before purchase. If a package comes back to us from customs in the original condition, we will of course refund your money.

International Customers Please Note – we are shipping from Australia. Packages to the rest of the world may take up to 2-4 weeks to arrive. 


If you have any concerns please email hello@kitandco.com.au Photos of damage or breakage will assist us to identify the issue, and please include your order number to save us all time. xxx

As we work part-time, please allow 2-3 business days for a response to your email. 

Refunds/replacements are at the discretion of Kit & Co. Return postage is the responsibility of the customer. 

Email Notifications

Order notifications are supported by the following email clients: 

  • Apple Mail 8,9
  • Outlook 2007 and later
  • Thunderbird
  • iOS Mail for iPad and iPhone
  • Gmail on Android
  • AOL Mail
  • Gmail (web app)
  • Office 365
  • Yahoo! Mail
  • Outlook.com